Physical customers paying in person can also pay with cash or check. Returned checks will result in a $35.00 processing fee and refusal of future check payments.
Do you offer company lines of credit?
No, at this time we do not offer in-house lines of credit.
Shipping and Returns
What shipping service do you use?
We currently ship all packages via USPS.
Where are you located?
Both the Wholistically Beautiful, llc client treatment studio and product shipping facility are located in Gloucester, VA on the beautiful Middle Peninsula.
What countries do you ship to?
We currently ship to the United States, Canada, and Australia. Packages shipping outside of the United States pay standard shipping rates for those areas, not the flat ship rate applied to all domestic packages.
Do you deliver locally?
Yes, we will deliver to some local areas, including Gloucester and the Middle Peninsula, York County, Yorktown, Newport News, and Hampton.
Local deliveries require two days for handling and delivery. (e. If you order early on Monday, it will be delivered by early on Wednesday) Sundays are excluded from this 2 day delivery policy.
Local deliveries are charged a $3 handling and delivery fee.
What is your return policy?
All custom-blend items are final sale. Client does receive a sample size of the product to use for a few days to determine final formulation.
Non custom-blend items may be returned for credit if shipped backed or physically brought back within 7 days of purchase.
Gift certificates are non-refundable.
How do you calculate shipping fees?
All domestic packages shipping to the continental US are shipped at a flat rate of $8.95
Products shipping to Australia and Canada are charged according to standard USPS shipping rates + handling fee.
What is your average handling time (from order date to ship date)
Pre-packaged and ready-to-wear products: 48 hours, whether shipped or delivered locally.
Custom-blend makeup: 72 hours, whether shipped or delivered locally.
How do I schedule an appointment?
The best, most efficient way to schedule your in-person or virtual service is through my booking link
What do you mean by “Virtual Services”?
I offer some services, such as consultations, closet redoes, virtual wardrobe styling, makeup lessons, and custom-blend makeup using a virtual platform. You can find out more about these services here.
What are your Cancellation & Late Arrival Policies?
Cancellations I request a 12-hour advanced notification if you need to cancel your standard appointment.
Special occasion appointments require 24-hours. (e.g. wedding or prom)
However, I certainly know life happens and I never want to punish someone for having to cancel at the last minute. So I waive any cancellation fees the first time you cancel inside the 12 or 24-hour window. But future bookings will require a credit card on file to reserve your appointment, and a 10% fee if you cancel inside the 12 or 24-hour window again.
Late Arrival Please arrive about five minutes early for your appointment. I am a one-woman operation. My time with each client is precious to you and me.
Between pampering you as much as possible, and allotting adequate time between clients for proper sanitization, every minute is accounted for.
I currently lock the door when I am with a client, so arriving early only means you get to wait outside.
If you know you are going to be late, PLEASE TEXT ME! I keep my ringer off when with clients so I will not hear it ring. But I do keep text notifications on and do check them.
If you are going to be 15 minutes or more late, please understand if I suggest we reschedule. Depending on my bookings the other option is to shorten your treatment, which simply is not always possible, puts unnecessary pressure on me, and takes away from your pampering, and girl, you know I am all about the pampering.
If you are 15 minutes or more late, and I have not heard from you via TEXT you are a no-show and your appointment is forfeited. Future bookings will require a credit card to reserve your appointment, and a 10% fee if you are a no-show again or cancel inside the 12 or 24-hour window.
Do you have sales, discounts, or coupons?
Your beauty is priceless! Need I say more? However, I do run promotions from time to time.
How do I find out about your promotions?
You can opt-in for email promotions.
You can like my Facebook page.
You can follow me on Instagram.
You can become a VIP member.
What is a VIP member?
Anyone who is in my free, private, female-only Facebook group is automatically a VIP member as long as they remain in the group.
Becoming a VIP member is the best way to make sure you get all the things – promotions, giveaways, tips and tricks, and more in an uplifting female-only community where you enjoy checking in and hanging out.
Can I give my gift certificate to someone else to use?
This is a rare request, because no one wants to miss out on the gift of pampering or beauty! However, if the circumstance arises where you need to give your certificate to someone else, you must make advance arrangements so when the client comes in with your gift certificate we do not embarrass her by refusing it.
Does my gift certificate ever expire?
Purchased gift certificates never expire. That would be like a gift store taking back the gift basket you purchased simply because the store didn’t like how long it takes the recipient to get around to using the gift. Nope, I wouldn’t do that!
Donated gift certificates, such as for charity raffles, do have a six month expiration date.