What is your cancellation policy?

Please cancel within 24 hours of your appointment when possible. I know life happens, so I go by a 3 strikes policy; the first two times you cancel within 24 hours, I let it slide; the third time it happens, I will require a credit card on file to reserve your time, and if it happens again, I will charge your card a 10% cancellation fee.

NO SHOWS ARE DIFFERENT! SEE BELOW!


What is your no-show policy?

Please, I beg you, don’t be that girl. My time is equally as precious as yours. I love all my clients and want to serve you all. A no-show means you have kept me from earning my income and kept someone else from having yout time slot.

But, again, life happens. One no-show is understandable. But it will keep you from being able to schedule your appointments online for a period of 1 year. Instead you will need to call (ugh, the dreaded phone conversation!) or text me (804-223-4214) for future appointments and hold them with a credit card. Another no-show will result in a charge of 50% of your scheduled services. A third no-show will result in me saying “Buh-bye Felicia,” because I do not have the energy to waste on such selfishness.

But, ALL of my clients are ah-mazing women who would never do this, so, no problem!


What is your return/refund policy?

Services are non-refundable except in rare, specific circumstances. Custom-blend skincare products and makeup are not returnable for refund. If something is wrong with the product, it will happily be exchanged. If makeup color needs adjusting, I am glad to do that within the first week of purchase.


Do you ship oversees and to P.O. boxes?

No, at this time I do not ship overseas.

But I will ship to a P.O. Box.


Do you accept male clients?

I only accept male clients on a very rare occasion, and only for such services as the targeted Skin Classic, or an extreme skin issue such as acne. If you are a dude, and you desperately need my services, please contact me via text, (804)-223-4214, or email, heather@wholisticallybeautiful.com. Sorry guys.


What forms of payment do you accept?